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  • 1. Introduction

  • We are committed to delivering your orders efficiently and promptly. Our shipping policy is designed to ensure a smooth and reliable delivery experience.

  • 2. Shipping Costs

  • Shipping costs are calculated based on the weight and dimensions of your order. We strive to keep these costs as reasonable as possible.

  • 3. Shipping Methods and Delivery Times

  • We offer the following shipping methods:

  • Standard Shipping: 5-7 business days

  • Please note that these are estimated delivery times and may vary based on location.

  • 4. International Shipping

  • Currently, we only ship within the United States. We are working to expand our shipping destinations in the near future.

  • 5. Order Tracking

  • Once your order is shipped, we will provide a tracking number via email, so you can follow its journey to your doorstep.

  • 6. Shipping Restrictions

  • We do not ship to PO Boxes or military addresses. Please provide a physical address for delivery.

  • 7. Liability for Lost or Damaged Goods

  • We take every precaution to ensure that your order arrives safely. However, we are not liable for any products damaged or lost during shipping.

  • 8. Customer Service Contact

  • For any shipping-related inquiries, please contact us at thepaintdgarden@gmail.com.

Shipping Policy

1. Introduction

  • While we strive for complete customer satisfaction, we currently do not offer returns or exchanges. Our policy is designed to maintain the highest standards of quality and service.

2. Reporting Damaged Items

  • In the unlikely event that your item arrives damaged, please inform us within 3 days of delivery. We will require photographic evidence of the damage for verification.

3. Process for Reporting Damaged Items

  • To report a damaged item, please follow these steps:

    1. Take clear photographs of the damaged item.

    2. Email these photographs to us at [Customer Service Email] along with your order number and a brief description of the damage.

    3. We will respond within 24 hours to address the issue.

4. Refunds for Damaged Items

  • Once we confirm the damage, we will initiate a refund to your original method of payment. Refunds typically take 5-10 business days to process.

5. Customer Service Contact

Return & Exchange Policy

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Shipping & Returns

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